Keynote Session - Wednesday Afternoon, August 8

3:30 p.m. - 4:30 p.m.


“Organizational Culture and Person-Centered Excellence: The Ten Critical Success Factors”

A Keynote Presentation by Jim Gardner


Providing supports that promote person-centered excellence is a long-term endeavor that requires long-term strategies. Organizations need these strategies rather than slogans, techniques, and programs. More importantly, the strategies are only sustainable when they are embedded in the organizational culture. Drawing on three decades of leadership, research, success, and failure, Jim Gardner shares the ten critical success factors in building an organizational culture that sustains the hard work of person-centered excellence.

Dr. Gardner is currently the President and Chief Executive Officer of the Council on Quality and Leadership in Supports for People with Disabilities. He received his Ph.D. in a dual program of American Studies and American Social History from Indiana University and later completed the Masters in Administrative Sciences program at John Hopkins University. Throughout his career, Dr. Garner has held many leadership positions, and written and edited numerous publications in the field of human services. He has also directed The Council’s research and publication initiative in the area of quality of life design, measurement and improvement.