Tuesday-August 6, 2013
9:00 a.m. - 4:00 p.m.

There are Two All Day Sessions to Choose From:

Person-Centered Planning:  It’s not about writing the plan!

 Kim Zoeller

Ray Graham Association

Writing “the plan” is not the goal of person-centered planning. Actually, the most meaningful piece of person-centered planning is the process itself with its roots deep in the real meaning of “person-centeredness.” Obviously, the developing a plan involves regulations and rules that must be followed for compliance purposes, so often, you, the QDDP, get caught up in these elements, while the person and his/her true priorities and interests get a bit lost in the details. However, you can do both and do it so well that people with disabilities are able to reach, grow and achieve.

This training session focuses on the true meaning of “person-centeredness,” a process that involves using appropriate techniques to create a planning tool that evolves and is based on what’s really important to the person you support. Participants learn how to do all of this while making the regulatory entities satisfied! This interactive session encourages audience participation, and includes learning activities and real-life scenarios.

Transforming Team Trouble:

Important Steps Towards Creating a Person-centered Excellence

Organizational Culture

Timothy Williams and Carly Brynelson

Northwest Resolutions, Inc.

The ability of employees to provide excellent person-centered services and supports depends heavily on an affirming culture. Employees thrive because of strong teams and dynamic team leadership. Teamwork, however, often suffers from internal discord and disruption. While not all conflict is harmful to organizational effectiveness, the angst, tension and disharmony caused by unnecessary and unproductive conflict can undermine and destroy efforts to ensure performance that can truly be identified as person-centered excellence.

Leaders can help their team members address conflict by engaging them in this one-day program that transforms their interactions through the effective management of disputes. The program includes four unique sessions that offer proven conflict management strategies based on the understanding that destructive discord is a barrier to providing excellent person-centered services and supports. Participants will learn about the session content, practice implementing strategies and receive ready-to-use materials to take back to their teams.