Position Title::
Customer Support Associate (QIDP)

Company::
Mainstay

Location::
virtual from home - within the Chicago, Illinois area

Contact Person::
Jennifer Jenkins

Phone Number/Email Address::
[email protected]

Job Description::
We're a company that delivers improved health and quality of life outcomes to people with intellectual/developmental and behavioral/mental disabilities, via technology-based, person-centered resources that focus on nutrition and mealtime supports. Mainstay's software, products and services - branded as My25 - deliver a unique preventative health toolkit to improve the well-being of people supported while simultaneously streamlining the day for busy staff and reducing food, labor and medical care expenses for the provider and key funders/stakeholders. A brief overview of our services and outcomes can be viewed at https://vimeo.com/376827648The Customer Support Associate will be involved in customer relationships and content review for various residential settings supporting people with disabilities. We make sure the resources we custom design for each setting address the individuals' nuances. The Customer Support Associate completes a final review, considering a variety of factors, and makes all-important adjustments as necessary. The Customer Support Associate position also includes direct customer contact with the providers' staff members to solidify client relationship building, and to ascertain as much ongoing information regarding people supported (such as food likes/dislikes, dietary needs, census changes, changes to health status, and more). Employee will work virtually from his/her home, as does our entire support team.

Qualifications::
Enthusiasm for the health and quality of life improvement of people with disabilities. We're passionate about the extraordinary outcomes we're producing and we value working with like-minded individuals.Customer Support Associate (QIDP)High customer service (urgency) and relationship-building approach.Embraces problem solving.Desire to contribute ideas to a growth-oriented, high service/quality company that is interested in perpetual improvement on behalf of the customer.Keen attention to detail.Personable with engaging telephone demeanor, writing skills attend to basic grammar and spelling, and basic computer skills.An ability to be self-directed and work autonomously as the day to day calls for it.

Application Instructions::
Please send an up-to-date resume to: Jennifer Jenkins at [email protected]

Closing Date::
12/31/2020

 

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