Position Title::
Customer Support Associate (QIDP)


Virtual - home-based. Prefer applicant to be located in the Chicago area. Mainstay/My25 is a company that delivers (virtually) improved health and quality of life outcomes to people with intellectual/developmental and behavioral/mental disabilities, via technology-based, person-centered resources that focus on nutrition and mealtime supports.

Contact Person::
Jennifer Jenkins

Phone Number/Email Address::
[email protected]

Job Description::
Mainstay/My25 partners with the nation’s largest and most respected human services provider organizations throughout the U.S. that serve people with disabilities in community-based residences. Mainstay’s products and services—branded as My25—deliver a unique preventive toolkit to improve the well-being (reduced rates of obesity, etc.) and quality of life among people supported. Simultaneously, our software and resources streamline the day for busy staff and managers, while reducing food, labor and medical care expenses for the provider and key funders/stakeholders. My25 is now regarded as the primary health accelerator within the nation’s human services sector. A brief overview of our services and outcomes can be viewed at: https://vimeo.com/376827648 .The Customer Support Associate will be involved in customer relationships and content review for various residential settings supporting people with disabilities. It is our responsibility to make sure that the resources we custom design for each setting address individual nuances that are supplied to us by provider organizations. Our software, a full-time chef, and Mainstay’s nutrition experts create choice-based menu plans; the Customer Support Associate completes a final review, considering a variety of factors, and makes all-important adjustments as necessary. The Customer Support Associate position also includes direct customer contact with providers’ staff members to solidify client relationship-building and to ascertain as much ongoing information as possible regarding people supported (such as food likes/dislikes, dietary needs, census changes, changes to health status, and more). This interface is conducted by telephone and email. Normal Monday through Friday business hours pertain, except in some occasional instances where customer contact and content review necessitate off-hours involvement. Employee will work virtually from his/her home as does our entire Support team.

• Enthusiasm for the health and quality of life improvement of people with disabilities. We’re passionate about the extraordinary outcomes we’re producing, and we value working with like-minded individuals.• High customer service (urgency!) and relationship-building approach to the day-to-day and client needs.• Embraces problem solving.• Embraces contributing ideas to a growth-oriented, high-service/quality company that is interested in perpetual improvement on behalf of the customer.• Keen attention to detail.• Personable with engaging telephone demeanor.• Writing skills attend to basic grammar and spelling requirements.• Basic computer skills, which will allow the Customer Support Associate to be quickly trained on use of our Pinpoint™ software for menu review/change purposes and Salesforce customer relationship management tool.• An ability to be self-directed and work autonomously as the day to day calls for it.• Applicant should be based in the Chicago, IL area.

Application Instructions::
Please send an up-to-date resume to: Jennifer Jenkins at [email protected]

Closing Date::