NAQ: A Place to Learn, Connect & Share 

Congratulations to our Spotlight Award Winner!

January 2020:  Nicci Upton


Jeff Patton, CEO of Arc of Wabash County, Inc. submitted the nomination for Nicci.  "Nicci is an "advocate by nature," meaning she is naturally caring, attentive, and in tune with the personalities, preferences, and needs of those she serves. She always speaks and interacts with those we serve with gentleness, patience, and respect. Her caseload is composed of all 13 clients who live in our supported living residences and so she is current with the minute, daily intricacies of each person, delivering a holistic service to each individual that addresses his/her medical, social, mental, and employment needs and preferences. She is upbeat, positive, bubbly, and encourages each person she serves to pursue avenues and decisions that promote the greatest independence and self-sufficiency while at the same time promoting inclusion and integration into community social groups. She is absolutely where she wants to be and should be in her career-calling, and it shows!"  

"Nicci lives outside her official job description; she will do whatever it takes to help those she serves achieve their goals or receive what they need. She chaperones trips with her clients, she sits with and nurses sick clients in their own homes, she advocates in "the gap" with case managers, employers, and community stakeholders on behalf of her clients. Nicci recently volunteered to do 16 weeks of on-call duty per year, which entails being ready at the phone 24/7 to solve problems and help her clients in times of their greatest need, thus often sacrificing her own free time. Last year, Nicci turned down an advantageous job offer from another company because she just "couldn't leave her clients" and co-workers. Nicci works in the lunchroom every day for an hour, helping clients prepare and eat their meals. Nicci is not "just" a Case Coordinator QIDP - she has chosen to be a part of the lives of those she serves: family gatherings, birthdays, funerals, trips, vacations, medical appointments, problem-solving, and personal counseling and encouragement. As her President/CEO, I would do whatever is necessary to keep her at Arc Wabash County - we would not be the same without her."

NAQ would like to thank Nicci for her dedication, innovation, and positive attitudes.  After all, where would we be without outstanding disability professionals like her?     

Do you know a QIDP or case manager that consistently goes above and beyond – someone who deserves a little extra recognition for a job well done? If so, please nominate them for NAQs Spotlight Award - an honor given each month to an exceptional disability professional.  

Nominate Now!
View Past Spotlight Award Winners



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Food for Thought:

“Time is an equal opportunity employer. Each human being has exactly the same number of hours and minutes every day. Rich people can't buy more hours. Scientists can't invent new minutes. And you can't save time to spend it on another day. Even so, time is amazingly fair and forgiving. No matter how much time you've wasted in the past, you still have an entire tomorrow.”

Quote by Denis Waitley