NAQ: A Place to Learn, Connect & Share 

Congratulations to our Spotlight Award Winner!


Rachel Keyho, Case Management Coordinator with UCP Seguin of Greater Chicago, submitted the following nomination:

Erin Drozd is an exceptional Case Manager. She goes above and beyond for her clients and is always looking for ways she can do more. Over the course of the past year, she has been helping one of her clients find a provider that would accept his insurance for a much needed surgery. She called hospital after hospital, and when they wouldn't accept his insurance, she looked into the possibility of switching his insurance. After months of searching, she finally found a doctor that would see him. She took him to the appointment and when he was told he would need to lose weight before surgery, she didn't let it discourage her, and continues to work with him to get him there. In addition to making sure her clients are safe and healthy, Erin also advocates for them to have good quality of life. To Erin, being a case manager is all about the lives she can help make better. She always puts her clients first and will not hesitate to do what is best for them, no matter what.

NAQ would like to thank Erin for her dedication, innovation, and positive attitude.  After all, where would we be without outstanding disability professionals like her?     

Do you know a QIDP or case manager that consistently goes above and beyond – someone who deserves a little extra recognition for a job well done? If so, please nominate them for NAQs Spotlight Award - an honor given each month to an exceptional disability professional.  

Nominate Now!
View Past Spotlight Award Winners



Featured Reading

A New Plan

A New Plan renews the promise of person-centered planning with powerful research-based positive psychology skills and tools. Authors Dykstra & Dykstra build on the foundation of historical contributions to advance their 10 Principles of Person-Centered Planning. They reflect on the reasons people don’t plan and stress the importance of addressing personal outcomes. A New Plan introduces the role of the Champion in the life of a person who has disabilities and includes a new implementation framework, along with the specific action steps needed to enable a person to flourish and live their best life possible.

The authors stress the importance of cultivating a positive organizational culture. The book includes the Organizational Inventory of Person-Centeredness that allows readers and providers to assess their person-centered efforts and find areas to address for continuous improvement.


Purchase Book


Other Recommended Readings

Food for Thought:

Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do, so throw off the bowlines, sail away from safe harbor, catch the trade winds in your sails.  Explore, Dream, Discover.

Quote by Mark Twain