NAQ: A Place to Learn, Connect & Share 

Congratulations to our Spotlight Award Winner!


Laetitia Senjo - June 2021

Laetitia Senjo, Program Manager with Community Residences, Inc., was nominated by Marsha Smith.

Laetitia impacts the individuals of our program every day by ensuring their physical, emotional, and spiritual needs are met with compassion and dignity. Laetitia started at the program as a Lead QIDP. She exemplified the qualities of a true leader by not only stepping in as acting program manager, but also stepping in when needed to support staff on the floor, work odd hours to cover shifts, and find innovative ways to address challenges the program faced. Once promoted to program manager, she continued to put structure in place to maximize staff potential and growth. She oversaw the improvement of documentation collection and ISP goal completion. 

During the pandemic, Laetitia rallied staff at the program to cover open shifts internally. She made sure to make the newest and most accurate COVID information available to staff, and implemented all relevant COVID protocols at the program. Lastly, she secured donated masks at the beginning of the pandemic to ensure staff had face coverings to use until medical grade masks became available. In part to her and staff efforts, the program remained COVID free during the pandemic. Last but not least, she made sure that individuals thrived during the pandemic by utilizing virtual programming, video calling loved ones, and increasing participation in recreational activities at the home.

 NAQ would like to sincerely thank Laetitia for fulfilling all of the needs and wants of the individuals she works with! Your outstanding efforts have not gone unnoticed.


Do you know a QIDP or case manager that consistently goes above and beyond – someone who deserves a little extra recognition for a job well done? If so, please nominate them for NAQs Spotlight Award - an honor given each month to an exceptional disability professional.  

Nominate Now!
View Past Spotlight Award Winners



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A New Plan renews the promise of person-centered planning with powerful research-based positive psychology skills and tools. Authors Dykstra & Dykstra build on the foundation of historical contributions to advance their 10 Principles of Person-Centered Planning. They reflect on the reasons people don’t plan and stress the importance of addressing personal outcomes. A New Plan introduces the role of the Champion in the life of a person who has disabilities and includes a new implementation framework, along with the specific action steps needed to enable a person to flourish and live their best life possible.

The authors stress the importance of cultivating a positive organizational culture. The book includes the Organizational Inventory of Person-Centeredness that allows readers and providers to assess their person-centered efforts and find areas to address for continuous improvement.


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